1. Introduction

Fachadas del Norte S.L. (hereinafter Strow) offers its customers the possibility of purchasing products through its website https://www.strow.es. This shipping and returns policy sets out the terms and conditions governing the shipment and return of products purchased through this website.

2. Shipping

• 2.1. Shipping areas
  Strow delivers to Spain, Germany, Austria, Belgium, Bulgaria, Croatia, Denmark, Slovakia, Slovenia, Estonia, Finland, France, Greece, Holland, Hungary, Ireland, Italy, Latvia, Lithuania, Luxembourg, Norway, Poland, United Kingdom, Czech Republic, Romania, Sweden and Switzerland.
• 2.2. Delivery times
  Orders will be dispatched within a maximum of 7 working days after the order has been placed for domestic deliveries. Delivery will be made to the delivery address indicated by the customer at the time of purchase. In the case of international deliveries the maximum delivery times may be affected. Strow Sistemas reserves the right to modify delivery times in specific cases for products out of stock.
• 2.3. Shipping costs
  Shipping costs will be those indicated at the time of purchase. Strow offers free shipping on orders over 600€ for deliveries to the peninsula.
• 2.4. Shipping methods
  Strow works with different courier companies to offer its customers the greatest possible flexibility. The specific shipping method for each order will be indicated at the time of purchase.
• 2.5. Shipment tracking
  The customer will receive a shipping confirmation email with a tracking number that will allow them to follow the status of their order.
• 2.6. Shipping Incidents
  In the event that the product is not delivered on time or if the delivered product is damaged or incorrect, the customer should contact Strow as soon as possible. Strow will investigate the incident and take the appropriate measures to remedy it.

3. Returns

• 3.1. Return period
  The customer has a period of 30 calendar days to return the product from the date of receipt.
• 3.2. Return costs
  Return costs will be borne by the customer, except in cases where the product is damaged or is not the correct one. In these cases, Strow will bear the shipping and return costs.
• 3.3. Return procedure
  To return a product, the customer must follow these steps:
• • Contact Strow at fnorte@strow.es indicating the order number and the product to be returned.
  • Strow will send the customer a return form to be completed and sent together with the product to the address indicated.
  • The product must be returned in its original packaging and in perfect condition.
  • Strow will not accept returns of products that have been used, damaged by the customer, with marks of use or that are not in their original packaging.
• 3.4. Refund
  Once we have received the returned product and verified that it is in perfect condition, Strow will proceed to refund the amount of the product within a maximum period of 5 working days. The refund will be made using the same payment method used for the purchase.

4. Exceptions to the Returns Policy

Returns will not be accepted for the following products:

• Personalised or custom-made products.
• Products that have been used or damaged by the customer.
• Products that are not in their original packaging.

5. Contact information

For any questions or queries relating to the Policy, the customer can contact Strow at fnorte@strow.es.